Hologram
  • 👾What is Hologram?
  • Quickstart
    • 🥽Hologram Extension
    • 🖥️Hologram Desktop
  • Tutorials
    • 📹Video Recording
    • 🎮Livestreaming
  • For Artists
    • 🎨3D Artist Guide
  • Resources
    • 📜Manifesto
    • ❔FAQs
    • ⛑️Troubleshooting
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Troubleshooting

PreviousFAQs

Last updated 2 years ago

Browser Extension

I just installed my extension and tried to use it on video, but when I turn on the webcam, it is still showing my camera feed.

Try these steps in order:

  1. Open extension and log in

  2. Toggle "off" to "on" the extension bottom navigation bar

  3. On your video page (e.g. Google Meet, Discord web, etc.), hit refresh.

My extension is causing my video to be laggy.

There are a few things you can try to fix this. We recommend trying these in order:

  • Ensure you have hardware acceleration mode on

  • Refresh your video website tab

  • Turn off resource-intensive applications and restart your browser

  • Restart your laptop

My extension crashes Google Meet when I try to join a meeting.

This is a known issue coming from Google Meet's update server. We recommend trying these initial steps to attempt a fix. If this is still a problem for you, please get in contact with us via Discord or email.

⛑️
  • Browser Extension
  • I just installed my extension and tried to use it on video, but when I turn on the webcam, it is still showing my camera feed.
  • My extension is causing my video to be laggy.
  • My extension crashes Google Meet when I try to join a meeting.
Flip the switch to on and click "relaunch"