> For the complete documentation index, see [llms.txt](https://docs.hologram.xyz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hologram.xyz/resources/troubleshooting.md).

# Troubleshooting

## Browser Extension

### I just installed my extension and tried to use it on video, but when I turn on the webcam, it is still showing my camera feed. 

Try these steps in order:

1. Open extension and log in
2. Toggle "off" to "on" the extension bottom navigation bar
3. On your video page (e.g. Google Meet, Discord web, etc.), hit refresh.

### My extension is causing my video to be laggy.

There are a few things you can try to fix this. We recommend trying these in order:

* Ensure you have hardware acceleration mode on

![Flip the switch to on and click "relaunch"](https://272708523-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5Lj4VxGQwhiRJu4KJkWZ%2Fuploads%2FARFENacjvwuh69lr2js2%2FScreen%20Shot%202022-05-10%20at%205.06.11%20PM.png?alt=media\&token=5320247d-fee4-4d73-94f6-1a1fb4bb3776)

* Refresh your video website tab
* Turn off resource-intensive applications and restart your browser
* Restart your laptop

### My extension crashes Google Meet when I try to join a meeting.

![](https://272708523-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5Lj4VxGQwhiRJu4KJkWZ%2Fuploads%2F8SksdZCZ7Vnu0fvi00xo%2Fimage.png?alt=media\&token=f4db227b-5b9f-4fc4-8d1a-6a9d44d818c6)

This is a known issue coming from Google Meet's update server. We recommend trying [these initial steps ](https://www.windowsdispatch.com/fix-brave-browser-google-chrome-update-failed-error-11/)to attempt a fix. If this is still a problem for you, please get in contact with us via Discord or [email](mailto:gm@hologram.xyz).